The Gallery Collection Has Earned The 2013 Bizrate® Circle of Excellence Award

by Nick C. on October 22, 2013

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The Gallery Collection is pleased to announce that we have received the 2013 Bizrate® Circle of Excellence Award. Each year this award recognizes online retailers that have provided a superior online shopping experience and above average customer service, as rated by the customers themselves. This marks the 2nd consecutive year The Gallery Collection has received this award.

 	 Merry Christmas Glow Card

Online retailers earning this award received significantly higher scores than average across seven key satisfaction indicators, including Overall Satisfaction, Product Selection, and Customer Support. The Gallery Collection was among a group of only 133 online retailers achieving these consistent high scores out of more than 5,000 companies within the Bizrate® Insights North American Retailer Network, placing it in the top 2.6% of participants.

“As a company we have always taken pride in offering exceptional customer service,” said H.L. DeVore, Chief Marketing Officer for The Gallery Collection. “To be recognized by Bizrate® through the positive feedback of our own customers is both an honor and a testament to the success of our customer-centric philosophy. We will continue to strive for a seamless and positive online experience and to maintain excellence in our everyday customer interactions.”

You can view The Gallery Collection’s customer satisfaction ratings and customer reviews at its detailed Bizrate Store Rating page.

{ 8 comments… read them below or add one }

Maggie October 22, 2013 at 4:46 pm

This is wonderful news but not surprizing, I have been ordering for years-never needed to call customer service but if the customer service staff is as good as the order takers I can see why Gallery Collection won the awar.

Claire October 23, 2013 at 4:38 pm

Wow that’s great news! I love ordering cards from The Gallery Collection, and they have the greatest customer service and cards out there. I have always been happy with every single order, and I always come back for more! Congrats!

Melanie October 23, 2013 at 7:32 pm

Very well deserved, ordering from you guys is so easy, seriously! Also side note, but I LOVE that Christmas tree card you have in this post! Your cards are always soo pretty.

Wendy October 24, 2013 at 10:50 am

Interesting, I am going to look into getting involved with Bizrate for my company-we also offer great customer service which is why we shop at the Gallery Collection. Never had a problem with Gallery, always a satisfied customer.

Heather R October 24, 2013 at 2:27 pm

I actually get to speak with a “real live person” when dealing with the Gallery Collection. Everyone I speak with is helpful, patient, and pleasant. The Bizrate Circle of Excellence Award is a well deserved recognition of this company and the cards are beautiful.

Bridget K October 27, 2013 at 2:16 pm

I am so glad to hear this news! I’ve never had anything but a pleasant experience when dealing with The Gallery Collection. They know how to treat their customers like human beings, something that’s sadly missing from a lot of places today. Also, I have to echo what Melanie said above, this card is lovely! I just want to curl up in a chair next to the fireplace and drink a mug of hot cocoa!

HL DeVore November 5, 2013 at 1:00 pm

This really is quite a nice award as it is effectively our customers giving us the award by consistently giving us top marks for our product and customer service efforts. Congratulations to EVERYONE at The Gallery Collection and Prudent Publishing Company! AND thank you to ALL of our customers!

Hillary November 13, 2013 at 2:43 pm

I truly feel that the Gallery Collection will be receiving this award for a third consecutive year. The staff is consistent with satisfying even the most discontented customers and truly deserves this recognition.

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