Thank You Cards and Operation Home Improvement

by Henry L. on July 11, 2011

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Have you ever sent thank you cards to contractors for a job well done?

I recently had work done on my house. It was not the most pleasant experience for a few reasons:

• My husband, Dan, and I were newbies to major home improvement jobs. We didn’t know what to expect and stumbled through the process a bit. (What, we need a permit???)
• The work we needed done was unexpected, necessary, and completely practical. (Not a “fun” cosmetic project such as a beautiful kitchen or bathroom renovation we could admire when finished.)
• We had just built up our savings to buy me a new car, and now that plan is on hold. (Booo-hooo!)

It all started in March. Mounds of melting snow coupled with days of heavy rain caused flooding in our basement. We couldn’t ignore the problem. We hired a reputable masonry company to waterproof the basement, which included rebuilding our crumbling entryway and installing French drains and a sump pump.

The work wouldn’t be done for a few months, so we at least had time to prepare and save money. April came, and so did my birthday. The cash my family stuffed inside of my birthday cards would go straight to the basement job. Happy birthday to me! And Dan’s birthday was in June, so the gift money inside his birthday cards would go towards the job as well.

When the project finally started, my nerves were shot. Could we afford to do this? Will the workers do a good job? Remind me again why I wanted to buy a house?!

Three days later, the job was done. Everything went smoothly and the work looked great.

I sent our contractor, Adam, a thank you card to express my appreciation. Throughout the entire process, Dan and I had pelted him with lots of questions. Adam was always so patient and put us at ease. Sending a greeting card wasn’t necessary, but I thought it would be a nice gesture since we were so pleased with the work. And hey, maybe the next time we hire them they’ll remember the gracious thank you card I sent and give us a discount!

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