FREQUENTLY ASKED QUESTIONS

How long does it take to receive my order?

Receipt of your order is based on the production times listed below plus 2-7 business days for delivery depending on your location. For the most accurate shipping time to your location, please use our Shipping Quote.

Production Times:
3-5 business days – Holiday, Everyday and Calendar cards, Holiday Party Invitations, Museum Art Masterpieces, Correspondence Note Cards, and Business Cards
5-7 business days - Custom Photo Mounts and Presentation Folders
1-2 business days - Card Assortments

For orders with logos, handwritten signatures, or Foil custom greetings or fonts, please add up to 4 business days to the normal production time.

For orders with the Recipient Addressing Service, please add 1 business day to the normal production time once your address file is submitted.

How do I pay for my order?

We accept Paypal, American Express, Visa, MasterCard, and Discover Card. You can also choose to be billed after shipment. This option is for credit approved companies and previously billed customers.

If you wish to pay an outstanding balance on a previous order, please contact us by phone, fax, mail or email and reference your order or account number. At this time, payments cannot be made online.

Phone: 1-800-950-7064 Monday thru Friday 7:30am - 8:30pm ET.

Toll Free Fax: 1-800-772-1144 (24 hours a day)

Mail to: The Gallery Collection
Prudent Publishing
PO Box 360
Ridgefield Park, NJ 07660

How do I use the Your Account feature?

To create your online account, choose "Create Your Account" from the Log In menu on the home page. Fill in the email address, name and password you want associated with your account.

Select the product that you would like to order and click the Purchase button. Fill in the information that you would like on the online order form and proceed with the order process. If after viewing your price on the "Order Summary" screen, you do not wish to place your order, do not click the submit order button and your order will be canceled.

You can also contact us at 201-641-0070 between the hours of 7:30am - 8:30pm ET and one of our customer service representatives will be happy to provide you a detailed price quote.

To log in, choose "Log In" from the drop down on the home page. Enter your Email Address and Password.

  • See your current order's progress and modify it. The Change/Cancel button is available for only 24 hours after order is placed.
  • View past order history and their details to help with re-ordering.
  • Your password can be updated at any time when you log in.
  • Ship To and Bill To addresses are saved so you do not have to re-type them.
  • Your password can be updated at any time when you log in.
  • If you forget your password there is "forgot password" functionality.
  • If you have any questions about “Your Account” please do not hesitate to contact Customer Service by phone 1-800-950-7064 or email service@gallerycollection.com.

How can I get a price quote for my order?

Select the product that you would like to order, click the "Customize & Purchase" button and proceed with the order process. On the "Review Cart" screen click the "Print & Email Quote" or "Email Quote" button at the bottom, left side of the page. The items in your shopping cart will also be saved if you need to go back to your cart or place the order. You can also contact us at 1-800-950-7064 between the hours of 7:30am - 8:30pm ET and one of our customer service representatives will be happy to provide you a detailed price quote.

How do I place my order?

In addition to ordering online, you can also place your order via one of the following methods:


Phone: 1-800-950-7064 Monday thru Friday 7:30am - 8:30pm ET.
Toll Free Fax: 1-800-772-1144 (24 hours a day)
Mail to: The Gallery Collection
Prudent Publishing
PO Box 360
Ridgefield Park, NJ 07660


How do I check the status of my order?

You can check the status of your order online by accessing the Order Status page on our website. Please have your account or order # and zip code available. Our site is updated daily, so you can check back regularly for updated order status and shipping and tracking information.
You can also check the status by logging into Your Account. Choose “Log In” from the drop down on the home page and enter your Email Address and Password.

Can I check my order history to find out details of previous orders?

You can check on the details of previous orders by accessing the Order History page on our website. Please have your account # or previous order # and zip code available. You will be able to see the total quantity of cards, design, greeting and imprint color information for all orders placed on your account for the last 6 years.
You can also check your order history by logging into Your Account. Choose “Log In” from the drop down on the home page and enter your Email Address and Password.

How much is shipping and handling?

Shipping and handling charges are based on the quantity ordered and ship to location. Your shipping and handling charges will be displayed for you to review after you have added your item(s) to your Shopping Cart.

You can also calculate your S & H charges by utilizing our Shipping Quote feature.

Can I have my company logo imprinted?

Yes, we can include your logo, trademark, or special type for a $25 one-time charge (if positioned in the standard imprint area) on the initial order. Please add up to 4 business days to the normal processing time. You can upload your artwork file on the Inside Card Personalization screen of the ordering process. The logo will be printed in one color, in the same color as your greeting and card personalization. Digital Card orders that are personalized with a logo in ink can be printed with more than one color. Look for "Digital Printing" as the Print Method in the Description and Pricing tab for each card.

What are the artwork requirements when submitting artwork & logos?

Submission of artwork for greeting cards and presentation folders is simple. Provide us with an image, and our graphic artists will review and prepare the artwork/logo for reproduction on your item. If any concerns arise regarding the file, you will be contacted, and our artists will work with you to ensure the reproduction of your digital file is of the highest quality possible.

For advanced users the following file formats are preferred: .ai, .bmp, .eps, .jpeg, .pdf, .psd, .tif. Solid black and white (no color or grayscale) artwork created in Adobe Illustrator (vector art) is preferred. If vector art is not available, scanned art should be high-resolution - 300 dpi or more. Please convert all fonts to outlines or include a copy of all fonts used.

Can I include handwritten signatures in my card imprint?

Yes, we can include 1-2 handwritten signatures for a $25 one-time charge (if positioned in the standard imprint area) on the initial order. For 3 or more signatures, an additional charge of $60 applies. You can select the option for signatures on the Inside Card Personalization screen of the ordering process, or email us with your Order # and request that a signature layout be sent to you. After submitting your order, further instructions and a layout for everyone to sign will be emailed to you. Please allow additional time for orders with signatures to be processed.

Do you ship internationally?

Yes, we do accept orders from outside the United States. Customers living in Canada can visit our Canadian website at http://www.gallerycollection.ca.

For all other countries, we currently cannot process these orders online, so please email us at service@gallerycollection.com with your order and/or questions. You can also fax us at 201-641-7694. All prices will be quoted in US dollars.

What products do you offer?

We offer Holiday and Everyday cards, Calendar Cards, Holiday Party Invitations, Photo Cards, Card Assortments, Presentation Folders, Business Cards, Metallic Gel Pens, Embossed Envelope Seals, Correspondence Note Cards, and our Museum Art Masterpieces, which are suitable for framing.

If there is a product you are looking for, we would love to hear from you. We take all suggestions seriously and if there is enough demand for a particular design or product we would consider adding it to our line in the future. You can email us your feedback at service@gallerycollection.com.

Can I download an order form?

You can download and print an order form by clicking on the following links:

Holiday and All-Occasion Cards Order Form
Assortment Box Order Form

Can you send me a catalog and/or some samples?

Please note that our entire product line is available to view and order on-line. You can request our Holiday and/or All-Occasion catalog package which includes samples of pre-selected popular designs or request up to 6 specific samples of your choosing by going to our Catalog and Sample Request page.

Samples of our Presentation Folders and Business Cards are also available. Please call Customer Service by phone 1-800-950-7064 or email service@gallerycollection.com.

Samples of our Museum Art Masterpieces are available for $10.00 each. Please call Customer Service by phone 1-800-950-7064 or email service@gallerycollection.com. If you place an order the $10.00 sample charge will be deducted from your total.

What if I am not happy with my order?

If you are not completely satisfied with your order, we will rerun it or promptly refund your money. To contact us, please email service@gallerycollection.com or call 1-800-950-7064.

Are there any discounts on assortment boxes?

If you order 2 or more assortment boxes you will receive our quantity rate pricing. Discount and dollars off have already been applied. Click Here to view our assortment box pricing.

What are the artwork requirements when submitting artwork for folders?

Our submission process is simple. Provide us with an image, and our graphic artists will review and prepare the logo for reproduction on your item. If any concerns arise regarding the file, you will be contacted, and our artists will work with you to ensure the reproduction of your digital file is of the highest quality possible.

For advanced users the following file formats are preferred: .ai, .bmp, .eps, .jpeg, .pdf, .psd, .tif. Solid black and white (no color or grayscale) artwork created in Adobe Illustrator (vector art) is preferred. If vector art is not available, scanned art should be high-resolution - 300 dpi or more. Please convert all fonts to outlines or include a copy of all fonts used.


Still need help?

Don't hesitate to call us!

By Toll Free Phone:
1-800-950-7064
(Monday - Friday
7:30a.m. - 8:30p.m. E.T.)
By Fax:
1-800-772-1144