Frequently Asked Questions

How long does it take to receive my order?
How do I pay for my order?
How can I determine the price of my Gallery Collection order?
How do I place my order?
How do I check the status of my order?
Can I check my order history to find out details of previous orders?
How much is shipping and handling?
Can I have my company logo imprinted?
What are the artwork requirements when submitting logos?
Can I include signatures in my card imprint?
Do you ship internationally?
What products do you offer?
Can I download an order form?
Can you send me a catalog and/or some samples?
What if I am not happy with my order?

How long does it take to receive my order?

Orders for Holiday and Calendar cards and our Museum Art Masterpieces ship within 2-3 weeks. All-Occasion card orders ship within 1-2 weeks. Pens, Seals, Assortment Boxes and Gift Bag Ensembles ship within 1-2 business days.

Please allow 2-7 days for delivery. For more accurate shipping time to your location, please use our Shipping Quote.

How do I pay for my order?

We accept American Express, Visa, MasterCard, Discover and Diners Club. You can also choose to be billed after shipment. This option is for credit approved companies and previously billed customers.

If you wish to pay an outstanding balance on a previous order, please contact us by phone, fax, mail or email and reference your order or account number. At this time, payments cannot be made online.

Phone:	201-641-0070 Monday thru Friday 7:30am - 8:30pm ET. Our Customer Service line is available at 201-641-8996 Monday thru Friday 9:00am - 5:00pm ET.

Toll Free Fax:	1-800-772-1144 (24 hours a day)

Mail to:	The Gallery Collection Prudent Publishing PO Box 360 Ridgefield Park, NJ 07660

How can I determine the price of my Gallery Collection order?

Select the product that you would like to order and click the Purchase button. Fill in the information that you would like on the online order form and proceed with the order process. If after viewing your price on the "Order Summary" screen, you do not wish to place your order, do not click the submit order button and your order will be canceled.

You can also contact us at 201-641-0070 between the hours of 7:30am - 8:30pm ET and one of our customer service representatives will be happy to provide you a detailed price quote.

How do I place my order?

In addition to ordering online, you can also place your order via one of the following methods:

Phone:	201-641-0070 Monday thru Friday 7:30am - 8:30pm ET. Our Customer Service line is available at 201-641-8996 Monday thru Friday 9:00am - 5:00pm ET.

Toll Free Fax:	1-800-772-1144 (24 hours a day)

Mail to:	The Gallery Collection Prudent Publishing PO Box 360 Ridgefield Park, NJ 07660

How do I check the status of my order?

You can check the status of your order online by accessing the Order Status page on our website. Please have your account or order # and zip code available. If you have already established an online account with us you can Login for easy access to this feature. Our site is updated daily, so you can check back regularly for updated order status and shipping and tracking information.

Can I check my order history to find out details of previous orders?

You can check on the details of previous orders by accessing the Order History page of on our website. Please have your account # or previous order # and zip code available. If you have already established an online account with us you can Login for easy access to this feature. You will be able to see the total quantity of cards, design, greeting and imprint color information for all orders placed on your account for the last 6 years.

How much is shipping and handling?

Shipping and handling charges are based on the quantity ordered and ship to location. Your shipping and handling charges will be displayed for you to review after you have added your item(s) to your Shopping Cart.

You can also calculate your S & H charges by utilizing our Shipping Quote feature.

Can I have my company logo imprinted?

Yes, we can include your logo, trademark, or special type for a $25.00 one-time charge (if positioned in the standard imprint area) on the initial order. Please allow an additional week to normal processing time. You will be prompted to upload your artwork on the Customize Your Order screen.

What are the artwork requirements when submitting logos?

Artwork must be PC compatible, high-resolution (minimum 300 dpi) black and white line art for best results. Artwork that includes grayscale, halftone, shadow, texture or screen will not reproduce properly. Any artwork saved from Web pages is not usable. Preferred Program files - Adobe® Illustrator CS3 (.eps, .ai, .pdf), Adobe® Photoshop CS2 (.psd, .tif). Alternate Programs - Adobe PageMaker 7.0 Plus, Microsoft Word 2003, Microsoft Publisher 2003 and Microsoft PowerPoint 2003. Please include all fonts used.

Can I include signatures in my card imprint?

Yes, we can include up to 4 signatures for a $25.00 one-time charge (if positioned in the standard imprint area) on the initial order. For more than 4 signatures there would be an additional charge of $70.00 (this consists of a one- time $35.00 plate charge plus a $35.00 setup charge which would apply when used on subsequent orders).

Simply complete your order and email us with your order # and request a signature layout be sent to you. Allow additional time for orders with multiple signatures to be processed.

Do you ship internationally?

Yes, we do accept orders from outside the United States. Canadian customers can visit our Canadian website at http://www.gallerycollection.ca. Customers within the United Kingdom can visit http://www.thegallerycollection.co.uk.

For all other countries, we currently cannot process these orders online, so please email us at support@gallerycollection.com with your order and/or questions. You can also fax us at 201-641-7694. All prices will be quoted in US dollars.

What products do you offer?

Currently we offer Holiday and All-Occasion cards, Calendar Cards, Photo Cards, Birthday, All-Occasion, Sympathy, Thank You, Anniversary, Get Well and Holiday Assortment boxes, Metallic Gel Pens, Embossed Envelope Seals, Gift Bag Ensembles and our Museum Art Masterpieces, which are suitable for framing.

If there is a product you are looking for, we would love to hear from you. We take all suggestions seriously and if there is enough demand for a particular design or product we would consider adding it to our line in the future. You can email us your feedback at support@gallerycollection.com.

Can I download an order form?

You can download and print an order form by clicking on the following links:

Holiday and All-Occasion Cards Order Form
Assortment Box Order Form

Can you send me a catalog and/or some samples?

Please note that our entire product line is available to view and order on-line. You can request our Holiday and/or All-Occasion catalog package which includes samples of pre-selected popular designs or request up to 6 specific samples of your choosing by going to our Catalog and Sample Request page.

What if I am not happy with my order?

Your satisfaction is guaranteed. If you are not completely satisfied with your order, we will promptly refund your money.