Personal thank you cards are generally sent to acknowledge gifts received for a birthday, an anniversary, a graduation or some other special event. Or a card of thanks can perhaps be written to a person who did a special favor such as helping someone move or being supportive during a time of great need. Thank you cards are not normally sent for what should be every day niceties, but last week I encountered a situation that drove me crazy. Its result was so positive I decided to acknowledge a good deed done by a person who was really just doing what she was supposed to do. Let me explain…
I needed to buy these particular shelf units for my basement to house my vast collection of compact discs, so after work I headed for that famous Swedish discount furniture store that, if I wasn’t careful, would have me heading in the wrong direction as soon as I left the parking lot and entered the store. Now, I work in customer service, so I am perhaps a bit more sensitive than most when it comes to customer service issues such as getting help to easily finding my way around a store or getting any questions I have answered satisfactorily. Having been to this store before, my antennae were up.
The place’s setup forces a customer to walk around and around and around in search of the particular item they are looking for (making sure, of course, that one passes each and every area on the way to wherever it is they’re going). For me, not finding the shelves after looking in what I thought were the two departments they had to be displayed in, I looked around for an associate to whom I could ask for directions. Of course, there was no one to be found…anywhere!
So, making a fateful decision, I decided to head back to the checkout area where I knew there were employees. Sure enough, I noticed two groups of three having a grand old time watching long lines of people trying to pay for their items. Breaking up the one coffee klatch, the person I spoke to – pointing back from whence I came – told me to go back to the lighting department on the same floor I was on, make a left, and the shelves would be on my right. I dutifully followed her directions explicitly.
CD shelves? Nope.
So, after another lengthy search, I found another rocket scientist with a badge who also showed his pointing skills and told me to find the elevator (a harrowing thought), go to the second floor, walk through the home furnishings department, chuck a right, and the shelves would be in a bin. I followed his instructions to a tee.
Nope, again!
So then I decided to just roam around until I bumped into someone who looked like maybe they worked in the store. After what seemed like the equivalent of traversing five par fives, I came upon a young lady who offered to actually ESCORT me to where I needed to go. We hiked back to a completely different department where, voila, there they were…those nasty things I came to the store to buy!
Now, I won’t go into detail about what I had to go through to give them my money. But, needless to say, when I arrived home, I immediately got out a thank you card, and with the swift stroke of a pen, I wrote a greeting of thanks to Alice (yes, she was wearing her name tag).
I mailed the card out yesterday.
