Tips for Good Business Email Etiquette

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When sending an email from work, you want to come off professional, clear, and polite.  One of the most important things to remember is to always include a subject title.  This can simplify what your email is regarding and will mentally prepare the recipient for the body of your email.  A majority of the time, your email should be fairly short and to the point.  If you put too much information in your email, it’s possible that the recipient will read over important details that you’ve included.

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Your language throughout the email is very important.  Slang or office jargon is not appropriate to use in business emails.  Profanity is also not acceptable in any scenario.  Employees often catch themselves using acronyms that are used within the company.  You should try to refrain from doing so, as this may confuse the customer or client.

A signature at the end of your email is also a great idea.  This could include your name, company, position, and any contact information such as your phone number and email address.  If you are computer savvy and wish to be more creative, you can also edit the font, text size, or add a small design.  This may include your business logo as well.

Polite examples to open your email include “Dear Customer”, “Greetings”, or even a simple “Hello”.  Polite ways of closing your email include “Thank you” or “Best Regards”.  While you can be creative with your signature, the font and text size in the body of your email should be readable. Once again, you want the recipient to process all of the important details you are passing along.

{ 4 comments… read them below or add one }

Mary February 6, 2015 at 11:05 am

I couldn’t agree with these sentiments more. I try to write my emails as if I were actually sending a letter. Just because it’s an email doesn’t mean that business tact shouldn’t be used. I grimace when I receive an email from someone that starts ‘Hey guys’. I know that business rules have relaxed over the years, but a little common sense should still prevail.

Connie L February 10, 2015 at 6:32 pm

I can’t believe how many emails are sent with no subject. When will people learn that these usually don’t even get opened?

Joanna February 20, 2015 at 12:12 pm

I agree! Nothing is as annoying as an email without a subject line. When I see this, I immediately click delete. People tend to forget that even though your contacting a customer by email, it still needs to live up to the company’s expectations.

Sha W April 8, 2015 at 4:11 pm

If I get an email without a subject line, and I don’t recognize the email address, DELETE…

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